Partial Service Disruption
October 15, 2025 2:36PM EDT
October 15, 2025 6:36PM UTC
[Identified] The issue appears to be related to the Microsoft Windows October 2025 Cumulative Update, which is impacting certain login flows on Windows 11 devices. Sitelink MyHub remains available and can be used as a workaround.
To help prevent disruption, we recommend temporarily pausing Windows Updates on affected computers until Microsoft releases a fix or follow-up patch that addresses the issue. Learn how here: https://support.microsoft.com/en-us/windows/pause-updates-in-windows-643e9ea7-3cf6-7da6-a25c-95d4f7f099fe
Please note: The three patches in the update include critical security updates designed to mitigate risks for Windows users. By temporarily removing or pausing the installation of these updates, you are accepting an increased level of security exposure. Historically, in situations similar to this, Microsoft has released subsequent updates that both preserve the original security fixes and resolve any issues introduced by the initial patches.
We’ve also created a Help Center guide with more details: https://support.sitelink.com/hc/en-us/articles/35656812302231-Sitelink-Login-Issues-After-October-2025-Windows-Update
Our team continues to collaborate with Microsoft and is actively testing solutions. We appreciate your patience and understanding as we work to restore full functionality as quickly as possible.
October 15, 2025 1:19PM EDT
October 15, 2025 5:19PM UTC
[Identified] The issue appears to be related to the Microsoft Windows October 2025 Cumulative Update, which is impacting certain login flows.
The issue only impacts users on Windows 11. Sitelink MyHub remains available and can be used as a workaround.
We recommend pausing Windows Updates for now if they have not yet been installed. We are developing guidance to help impacted users restore access to Sitelink Web Edition.
Our team continues to collaborate with Microsoft and is actively testing additional solutions. We’ll provide further updates here as more information becomes available.
We appreciate your patience and understanding as we work to resolve this issue quickly.
October 15, 2025 12:13PM EDT
October 15, 2025 4:13PM UTC
[Investigating] We are aware of an issue preventing some users from logging into SiteLink Web Edition. Our team has identified that the issue appears to be related to the Microsoft Windows October 2025 Cumulative Update, which is impacting certain login flows. We are actively testing workarounds and collaborating with Microsoft to confirm a long-term resolution.
We’ll continue to provide updates here as soon as more information becomes available. We apologize for the disruption and appreciate your patience as we work to restore full access.
